RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on ...

Altitude Software and Spanlink Communications today announced a partnership that enables Spanlink to resell Altitude's agent script development tools and unified desktop solution. These offerings ...

Initially, these scripts were designed to help agents maintain compliance and drive calls to a successful resolution. However, rule-based scripts for virtual agents at scale can be too limiting and ...

Flybe, Europe’s largest regional airline, is delighted to announce the introduction of a baggage script for Amadeus agents which streamlines and simplifies the current manual intervention for ...

EXCLUSIVE: After spending 17 years at CAA and the last three at ICM, David Styne is leaving the agency business to focus on a new career as a screenwriter. This comes after he made a sale on the first ...

Social agents increasingly operate across text, images, audio, and video, enabling richer interaction and more convincing ...

With “I Am Legend,” “Fast & Furious” and “The Green Hornet” all under his belt — regardless of what you might think of those films — it’s undeniable that Neal Moritz knows how to make successful ...