A CRM database is a business tool used to track and organize customer information throughout your business. These databases are supported by customer relationship management (CRM) software, which ...

Customer relationship management (CRM) software is a set of tools that help businesses track and manage customer interactions. The best CRM software can help businesses to better understand their ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to sales — and it plans to use its workflow prowess and AI capabilities to get ...

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