The practice reduced inefficiencies and eliminated dependence on costly third-party call services. Further, the tech ...

Hawaiʻi Department of Commerce and Consumer Affairs launched its new centralized toll-free phone number, 1-844-808-DCCA (3222 ...

When methadone clinics close over the holidays, the consequences can be devastating for patients, writes Dr. Dustin Kee.

Pro Setup, Wi-Fi verification, and on-site homeowner training keep smart controls from turning into service headaches ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

The solution is simple: Connect your call handling, dispatch and scheduling so the first person who speaks to a customer can ...

The HVAC world has always rewarded people who stay early on the curve, but the curve is bending faster now that smart tech is weaving into everything from home retrofits to complex commercial systems.

Lamar Brown went through a rigorous program at a New York State psychiatric hospital aimed at stopping the “revolving door” ...

Fifty-one years, hundreds of fires, countless stories — and one man who somehow managed to be everywhere, every time. On Dec.

To close out the year, Fast Company asked seven design experts to choose one rebrand that—for better or worse—will be ...

The Department of Human Services says it will extend deadlines, notify affected residents, and reopen impacted cases, as some ...

Reports indicate that the Giallorossi could overhaul their attack by shipping out both Evan Ferguson and Artem Dovbyk to ...