Recent customer examples include Rochester Regional Health, which implemented Genesys Cloud Agent Copilot and realized a 20-second reduction in average handle time, and multinational digital financial ...

In response to a resource-intensive, fragmented customer experience, Aterian began shifting all its customer experience (CX) interactions to the Genesys Cloud platform a year ago. A consumer products ...

GRAND BLANC TWP, MI - The strike at Henry Ford Genesys Hospital has entered its third month, with Teamsters Local 332 accusing the hospital of unlawful bargaining practices and Henry Ford arguing the ...

Cloud native explained: How to build scalable, resilient applications Cloud-native computing takes advantage of many modern software development techniques including microservices, containers, CI/CD, ...

December 24, 2025 • The fight over the soul of higher education is very alive right now, with the Trump administration engaged in dozens of investigations and multiple lawsuits against colleges and ...

What's CODE SWITCH? It's the fearless conversations about race that you've been waiting for. Hosted by journalists of color, our podcast tackles the subject of race with empathy and humor. We explore ...

Jennifer Simonson is a business journalist with a decade of experience covering entrepreneurship and small business. Drawing on her background as a founder of multiple startups, she writes for Forbes ...

Investopedia contributors come from a range of backgrounds, and over 25 years there have been thousands of expert writers and editors who have contributed. Thomas J. Brock is a CFA and CPA with more ...

The term “cloud-native computing” encompasses the modern approach to building and running software applications that exploit the flexibility, scalability, and resilience of cloud computing. The phrase ...

As a small business owner, Liz understands the unique challenges entrepreneurs face. Well-versed in the digital landscape, she combines real-world experience in website design, building e-commerce ...

Online backup is your protection against any disaster that might befall your computer or local storage devices. Mechanical failure, acts of malice, or natural disasters are serious threats to the data ...

Adam Hayes, Ph.D., CFA, is a financial writer with 15+ years Wall Street experience as a derivatives trader. Besides his extensive derivative trading expertise, Adam is an expert in economics and ...